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Home Returns Policy

Returns Policy

When shopping with Gamestaar we want to make this the best experience possible. If for any reason you wish to return something though, we are happy to help. 

To make sure your return can be processed efficiently we will require you to email us  including your order number, the title of the items you are returning, and the reason for return. 

Merchandise must be in the same condition as when it was sent with all accessories that came with it, including a copy of the invoice and the returns authorisation number you receive from customer services.

Please see further information regarding how we process returns below:

fAULTY/DEFECTIVE

If your game has stopped working correctly we offer a 12 month warranty on goods, valid from the date of purchase. In the first instance though we would advise consulting the products manual as this would provide useful troubleshooting tips. If further assistance is required though, we would recommend contacting the manufacture directly. If the manufacture has been unable to resolve the problem please return this item back to us right away for replacement or refund.

INCORRECT ORDER/DAMAGED IN TRANSIT

We will accept a return up to 7 days after receipt if your order has been damaged in transit, not what you ordered or not as described. As long as the item is  unused this will be accepted for refund immediately. We would recommend returning a small / inexpensive item with Royal Mail via Recorded Delivery. If goods are not sent back to us by recorded delivery and/or in case the goods are lost or not received, Gamestaar cannot be held responsible for any loss sustained.

As this would be no fault of your own we will credit postage costs incurred up to a maximum of £2.90 to your Gamestaar account. A full refund or replacement of the item can be issued on its return to us.

UNWANTED

If you change your mind about your purchase you may return it to us within 7 days of receipt. As long as the item is unopened and unused this will be accepted for refund immediately. We would recommend returning a small / inexpensive item with Royal Mail via Recorded Delivery. If goods are not sent back to us by recorded delivery and/or in case the goods are lost or not received, Gamestaar cannot be held responsible for any loss sustained. Please note postage costs will not be covered as this would be no error on our part.

 
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